Terms and Conditions

Terms and Conditions

Effective Date: 16.02.2025

Thank you for choosing Smoke and Silk. By using our website, booking services, and purchasing a tailored suit from us, you agree to the following terms and conditions. Please read these carefully. If you do not agree with any part of these terms, you should not use our services.

1. General Information

Smoke and Silk is a Sole Trader that specializes in offering custom-tailored suits. Our suits are designed and imported from China and delivered directly to your location.

2. Suit Orders

  • Suit Design & Fitting: Once you place an order, you will be provided with a detailed fitting consultation either in person or virtually. The design and measurements provided will guide the creation of your made to measure suit.

  • Suit Production & Delivery: After finalizing your measurements, the suit will be tailored and shipped directly to your specified address. Please note that time to deliver can take 5-8 weeks, additional time should be allowed for rural deliveries.

3. Pricing & Payment

  • Pricing: All prices for our custom suits are listed on our website or are provided by request during consultations. Prices are in New Zealand Dollars and include applicable taxes.

  • Payment Methods: Payments for all products and services are processed via card. Full payment is required at the time of order.

4. Order Modifications and Cancellations

  • Cancellations: Once your order has been confirmed and the suit production process has begun, cancellations cannot be accepted.

  • Modifications: Any request for modifications to the suit design, measurements, or shipping address after time of purchase are not guaranteed but we will do our best to accommodate such requests where possible.

5. Shipping & Delivery

  • Shipping Methods: We will deliver your order by courier, courier delivery is included in order pricing.

  • Responsibility for Delays: We are not responsible for delays caused by third-party couriers or customs clearance procedures.

6. Returns, Exchanges, and Refunds

  • Suit Quality: All suits are inspected for quality before shipment. If you receive a suit that is damaged or defective, please contact us within 30 days for a replacement or refund.

  • Fit Issues: As each suit is custom-tailored to the provided measurements, we cannot accept returns for reasons of improper fit unless there was a mistake in the measurements or craftsmanship.

7. Customer Responsibility

  • Accurate Information: It is your responsibility to provide accurate and complete information including personal details, and any additional notes of importance to the order. We cannot be held liable for errors due to inaccurate information.

  • Satisfaction Guarantee: We strive to ensure you are satisfied with your custom suit. If you have concerns about your suit, please contact our customer service team for assistance.

8. Intellectual Property

  • Copyright & Trademarks: All content, designs, logos, images, and other materials on our website and associated marketing materials are the property of Smoke and Silk.

  • Use of Materials: You may not use any of our materials or trademarks without prior written consent from Smoke and Silk.

9. Limitation of Liability

  • No Liability for Indirect Losses: We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or lost data, resulting from the use of our website, the purchase of our products, or the use of our tailored suits.

  • Suit Fit Guarantee: While we make every effort to ensure your custom suit fits as intended, we cannot be held responsible for slight variances in fit due to changes in body shape after measurements were taken.

10. Governing Law & Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by the laws of New Zealand.

  • Dispute Resolution: Any disputes arising from the use of our services shall be resolved through NZ law, and you agree to submit to the exclusive jurisdiction of New Zealand.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Amendments to the Terms and Conditions

We may update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms and Conditions will be effective immediately upon posting. It is your responsibility to review this page regularly to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
info@smokeandsilk.co.nz