Privacy Policy

Last updated 22.06.2025

At Smoke & Silk, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with New Zealand's Privacy Act 2020 and other applicable laws.

1. Information We Collect

We collect personal information when you interact with our website, including but not limited to:

  • Personal Details: Your name, email address, phone number, and other contact information.

  • Account Information: If you create an account, we collect details such as your username, password, and any preferences you set.

  • Payment Information: For online purchases, we may collect payment details (credit card, billing address, etc.) processed through third-party payment processors.

  • Usage Information: We may collect information about your use of our website, such as browsing behavior, IP address, browser type, and referring URLs, through cookies or similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To process orders, manage your account, and deliver the services you request.

  • Communication: To respond to your inquiries, send order confirmations, and provide updates on our services or policies.

  • Marketing: By using our website and providing your contact details, you consent to receiving occasional promotional emails, offers, or service updates from us. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We will not send marketing communications if you opt out.

  • Improving Our Services: To analyze user behavior on our website and enhance the user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: We may use third-party service providers to process payments, host our website, or provide customer support. These providers will only have access to the personal information necessary to perform their services. We also use Microsoft Clarity to collect anonymized behavioral data (like clicks, scrolls, and page navigation) to help us improve the user experience.

  • Legal Compliance: We may disclose your information if required by law or if necessary to protect the rights, property, or safety of Smoke & Silk, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to understand how our site is used and improve your experience. This includes Microsoft Clarity, which may record anonymized user interactions such as mouse movements, clicks, and page visits. For more information, see Microsoft’s Privacy Statement. We use Microsoft Clarity to collect anonymised behavioural data such as clicks, scrolls, and page visits to help improve user experience. We do not associate this data with your identity or personal information unless you have explicitly consented, and all data is anonymised where reasonably practicable. You can opt out through your browser settings or Google Analytics opt-out tools.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information: You can request a copy of the personal information we hold about you.

  • Correct your information: If you believe the information we hold is inaccurate or incomplete, you can request corrections.

  • Request deletion of your data: In certain circumstances, you can ask us to delete your personal information.

To exercise any of these rights, please contact us at info@smokeandsilk.co.nz

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolving disputes, and enforcing agreements.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Complaints

If you believe we have breached the Privacy Act 2020 or mishandled your personal information, you can contact us using the details below. If we cannot resolve your concern, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Smoke & Silk
186a Hillsborough road
info@smokeandsilk.co.nz
(+64) 021-391-994